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How We Keep Your Account Safe and Your Privacy Protected

When you open an account with ligacipitra, your personal details, payment information and activity history are protected by encryption and stored securely on our servers.

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ligacipitra How We Keep Your Account Safe and Your Privacy Protected
REACH OUR TEAM

Request Changes or Ask About Your Data

You have the right to see, update or delete your personal information at any time. ligacipitra's support team is available seven days a week to help you exercise those rights. Contact us by email, live chat or phone — whichever suits you — and we'll respond within one working day with clear next steps.

Team online

Email Support

Send a data access or deletion request to our privacy team at [email protected]. Include your account username and the specific information you want to review or modify. We'll verify your identity and respond within 24 hours.

Live Chat

Open a chat session from the lobby (available 10 AM to 11 PM Jakarta time, Monday to Sunday) and ask an agent to initiate a data request on your behalf. They'll guide you through the verification process and send confirmation to your registered email.

Phone Line

Call our privacy support desk on +62-21-5555-8877 (available 2 PM to 9 PM Jakarta time, Monday to Friday). Have your account number and a government ID ready so we can confirm your identity and process your request immediately.

HOW WE PROTECT YOU

Security, Cookies and Account Access Control

Your account security and privacy depend on how we handle data day to day. We use SSL encryption for all communication between your device and our servers, so your login credentials and…

SSL Encryption

All data exchanged between your browser and ligacipitra servers is encrypted using TLS 1.2 or higher. Your login credentials, DANA, OVO, GoPay and QRIS payment information, and withdrawal requests are protected from interception.

Cookie Policy

We use session cookies (expire when you close your browser) for login state, functional cookies to remember your lobby settings, and analytics cookies to count page views anonymously. Third-party cookies are not set unless you explicitly enable them in our optional social-login flow.

Two-Factor Authentication

Enable 2FA in your Account > Security settings to require a one-time code (via SMS or an authenticator app) on every login from an unrecognised device. We support Google Authenticator, Microsoft Authenticator and standard TOTP apps.

Data Retention

Your account profile data is retained as long as your account is active. After account closure, we keep it for five years for legal and audit purposes, then delete it. Withdrawal and deposit records are kept for seven years where local law requires.

Third-Party Access

We do not share your personal data with marketing firms, data brokers or social networks. Payment processors (for DANA, OVO, GoPay and QRIS) receive only transaction data needed to clear deposits and withdrawals — never your full profile or gaming activity.

Privacy Officer Contact

For privacy concerns, requests to update your data preferences or complaints about data handling, email our Data Protection Officer at [email protected]. We respond to all inquiries within five working days.

Your Privacy Questions Answered

Yes. Log into your account, go to Account > Personal Details, and update any field except your date of birth (kept for identity verification). Changes to email or phone trigger a verification step — we'll send a confirmation link to your current email so you can approve the new address. Updates typically process within an hour.

We deactivate your account immediately and anonymise your gaming history from the live lobby. Your personal information (name, email, address, payment records) is retained for five years in secure storage for legal compliance, then deleted. During those five years, we use it only to respond to disputes, tax inquiries or account recovery requests — never for marketing.

No. Your DANA, OVO, GoPay or QRIS details are held only by ligacipitra and processed through encrypted payment gateways. We never share full payment details with third-party marketers, analytics firms or other platforms. Your payment history is visible only to you and our compliance team.

We store all deposit and withdrawal records for seven years to comply with Indonesian financial reporting requirements. Players in Semarang, Makassar and across Indonesia can request a copy of their transaction history by contacting support — we deliver it as a PDF within two working days.

Absolutely. Email [email protected] with the subject 'Data Access Request' and your account username. We'll compile your personal profile, login history, deposit and withdrawal records, and any support tickets into a single file and send it to your registered email within five working days.

Contact our support team immediately via live chat or phone (+62-21-5555-8877, 2 PM to 9 PM Jakarta time). We'll freeze your account, review the activity logs, and help you reset your password and enable two-factor authentication to prevent future unauthorised access.

Our mobile app uses local storage (similar to cookies) to keep you logged in and remember your preferred game categories. You can clear this data by uninstalling and reinstalling the app, or by going to your device Settings > Apps > ligacipitra > Storage > Clear Data. Browser-based cookies are not set in the app.